Frequently asked questions

Yes. Every wig we sell is 100% human hair. That is why it takes heat, moves naturally, and lasts considerably longer than synthetic alternatives.

A closure (4×4 or 5×5) has a small lace panel at the front, so you part within that area. A lace front (13×4 or 13×6) has lace running ear to ear, so you can part anywhere along the hairline. Full Lace has lace throughout the cap, which is the only construction that lets you wear it genuinely up.

The Wig Guide explains all five properly.

Run a soft tape measure around your head where the wig will sit: across the front hairline, above the ears, around the nape. Small is 21 to 21.5 inches, Medium is 22 to 22.5, Large is 23 to 23.5.

Medium fits most people. If you fall between two sizes, take the smaller one. Every cap has adjustable straps that take it in, but nothing that lets it out.

Regular wigs run from 8″ to 30″. Bobs run from 8″ to 16″ only, because past sixteen inches it is not a bob.

Because curl draws up. A 20″ curly wig wears noticeably shorter than a 20″ bone straight one, since the curl pattern shortens the visible length. If you want curly hair falling to a specific point, order longer than the number you have in mind, and ask us how much longer.

Natural Black is the base price. Piano / Highlight, Ombre and Blonde each add $50, because colouring human hair is an additional process done by hand, and doing it without damaging the hair takes time.

The product page shows you the arithmetic as you select, so the increase is never a surprise at checkout.

Many of them are, and the product page says so for each style. Glueless caps use adjustable straps and combs rather than adhesive, which is what makes a five minute morning possible.

Yes. That is what the On-Shift collection is built for. If you want maximum security through a long or physically demanding shift, choose a glueless cap in the correct size and use the adjustable straps properly.

Technically yes, since it is human hair. But we would rather you ordered the colour you want. Home colouring is where good wigs get ruined, and colour work is not covered by any return.

If the colour you want is not listed, ask about a custom build instead.

That depends almost entirely on care. Washed correctly, stored on a stand, and kept away from unnecessary heat, a human hair wig lasts a long time. Slept in every night on a cotton pillowcase, it will not.

The care section of the Wig Guide covers what actually matters.

Yes. You choose the construction, texture, length and colour look, and we build to your measurements. See the Custom page. Custom builds take longer than ready-to-wear styles because they are made after you order.

Yes, and you should tell us before ordering individually. Group orders ship together, which usually means one shipping cost rather than several. See Group Orders.