Questions, answered.

Start with length and texture, then cap size, then construction. If you want the simplest route, choose a Five Minute style in a length close to how you already wear your hair. Our Wig Guide walks through each decision.

Length is measured straight down from the cap. Curly and wavy styles look shorter than the number. If you are new to wigs, shorter is easier to manage and easier to make look natural.

Density describes fullness. 150% is a light, natural everyday fullness. 180% gives more volume while still looking natural. 200% and above is for customers who love very full hair.

Glueless means the wig is designed to be worn without traditional adhesive, using an adjustable band and combs instead. Construction varies by product, so check the individual product page.

Take the six measurements in our fitting guide and compare them to small, medium or large. If you fall between sizes, contact us and we will help, or build a custom cap.

These styles are prepared in advance to reduce installation steps. Exact preparation varies by product, so the individual product page lists what applies to that unit.

Five Minute styles are designed for glueless wear where the product page says so. Always check the construction section of the specific wig.

Some Five Minute styles ship with the lace pre-cut. This is listed under construction on each product page.

Where a product is described as ready-to-wear, it arrives styled. Some styles will still need a light reshape after shipping.

Shipping destinations are listed on our shipping page. Contact us if your country is not shown and we will tell you what is possible.

Processing time is listed on our shipping page and may differ for custom units.

Delivery time depends on the method selected at checkout. See the shipping page for current options.

Available expedited options appear at checkout where offered.

See our shipping page for current international availability. Duties and import taxes are the customer's responsibility where they apply.

Return eligibility is set out in full on our returns page. Because wigs are personal care products, the condition requirements are specific.

See the returns page for the exact condition requirements, including lace, wear and washing.

Custom units are made to your specification. Our returns page explains how custom orders are handled.

Contact us with your order number and a photograph and we will resolve it.

Yes. Use cool water and a sulfate-free shampoo, condition mid-shaft to ends, and air dry on a stand. Full instructions are in the Wig Guide.

Human hair can be heat styled. Use a heat protectant and keep temperatures moderate. Heat limits vary by product.

Coloring is possible on some units but it is not reversible and it affects return eligibility. Contact us before coloring.

Sulfate-free shampoo, a light conditioner and a lightweight oil for the ends. Avoid heavy products at the cap.

On a wig stand or mannequin head, dry, out of direct sunlight.

Contact us as soon as possible with your order number. Changes may be possible before the order is processed.

Contact us right away. Cancellation depends on how far the order has progressed.

Tracking details are emailed when your order ships. Contact us if you have not received them.

Submit the custom request form with as much detail as you have. We review it and come back with options, pricing and an estimated completion time.

Estimated completion time is provided after your request is reviewed, because it depends on the specification.

Yes, and it helps a great deal. The custom form includes photo upload.

In most cases yes. Send your six measurements with your request.