Before this page goes live
Everything highlighted in yellow needs replacing with your real details. This page is a working draft written to be clear and fair, not legal advice, and it has not been reviewed by an attorney. Have a lawyer licensed in Texas read it before you take orders.
Read this part first
Wigs are a hygiene product. Once a wig has been worn, washed, cut, coloured, or had the lace trimmed, it cannot be resold to anyone else and cannot be accepted back. This is standard across the industry and it is not a technicality we hide behind. It is why we put real effort into helping you choose correctly before you buy.
Return window
[X days] from delivery to request a return.
What can be returned
A wig can be returned if all of the following are true:
- It has not been worn beyond trying it on briefly
- It has not been washed, brushed out, cut, coloured or restyled
- The lace has not been trimmed or plucked
- All original packaging and tags are intact
- Any hygiene seal is unbroken
What cannot be returned
- Custom wigs. They are made to your measurements and cannot be sold to anyone else.
- Any wig that has been worn, washed, cut, coloured or restyled
- Any wig with the lace trimmed or plucked
- Sale or clearance items marked final
How to start a return
- Write to us with your order number and what is wrong. Do not send anything back before hearing from us.
- We will reply with instructions and a return address.
- Pack the wig in its original packaging and post it back.
- Once it arrives and passes inspection, we issue your refund.
Refunds
Refunds are issued to the original payment method within [X business days] of us receiving and inspecting the return. Your bank may take several more days to show it.
[State clearly whether original shipping is refunded, and who pays return postage.]
Exchanges
[State whether you offer exchanges, and on what terms.]
If we got it wrong
If we sent the wrong item, or it arrived damaged or faulty, that is on us. Write to us within [X days] with photographs and we will put it right at our cost. None of the conditions above apply in that situation.
Avoiding a return altogether
Most returns come from sizing or length. Both are avoidable. Measure your head using the Wig Guide, check the length table, take the quiz, or simply ask us before ordering. We will answer honestly, including when the honest answer is a cheaper option.